配送ポリシー
At CantonCollective, we’re committed to getting your orders to you as smoothly as possible. Explore our shipping policy details below to understand how we handle everything from rates to delivery times.
- International Shipping Rates
- Order Processing Time
- Delivery Times and Shipping Fees
- International Duties and Taxes
- Lost or Damaged Packages
- Tracking Information
- Additional Assistance
International Shipping Rates
- CantonCollective offers complimentary worldwide shipping on all orders over $100 USD.
- For orders under $100 USD, flat shipping fees apply based on your region as detailed below.
Order Processing Time
Upon placement of your order, our warehouse team will process it within three business day. Following shipment from our warehouse, you will receive tracking information via email.International Delivery Times & Shipping Fees
We are committed to delivering your premium clothes as expeditiously as possible, regardless of your global location. Please refer to the table below for estimated delivery times and applicable shipping fees for orders below $100 USD.| Region | Countries | Estimated Delivery Time | Flat Shipping Fee |
|---|---|---|---|
| North America | Canada, Mexico, United States | 9-15 Days | $12 USD |
| Europe | Austria, Belgium, Bulgaria, Caribbean Netherlands, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and more | 9-15 Days | $12 USD |
| Oceania | Australia, New Zealand | 9-15 Days | $12 USD |
| Asia | Japan, Kazakhstan, Malaysia, Pakistan, Singapore, South Korea, Thailand, Türkiye, and more | 7-9 Days | $10 USD |
| Middle East | Bahrain, Israel, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates, and more | 9-15 Days | $12 USD |
| Africa | Angola, Ghana, Kenya, Morocco, Nigeria, Rwanda, Tanzania, Uganda, and more | 9-15 Days | $12 USD |
| South America | Brazil, Chile, Colombia, Ecuador, Peru, and more | 9-15 Days | $12 USD |
International Duties and Taxes
Recipients are responsible for any customs duties and fees associated with international shipments. These charges vary by country and are determined based on the value of your order and the destination country's tax and valuation methods.Lost or Damaged Packages
We take exceptional care in packaging our products to ensure they reach customers in pristine condition. However, in the unlikely event that your package is lost or arrives damaged, please contact us via email at info@cantoncollective.com. with evidence of the issue. We will collaborate with our courier provider to resolve the matter promptly.Tracking Information
After placing an order, you will receive a confirmation email containing your order number. Once your order is prepared for shipment, we will send a separate email with your tracking number. Please allow a minimum of 12 hours for tracking information to update before checking shipping status. You may track your order through our tracking system available.